Maersk Off Campus Recruitment:-
Maersk is hiring candidates for the role of Associate Technology Operations – Service Desk for the Pune, Maharashtra, India locations. The complete details about Maersk Off Campus Recruitment are as follows.
Qualifications
- Degree in Technology, computer science, information systems, or similar
- Working experience in a Technology performance analysis and end-user support role
- Strong understanding of operating systems, software, and devices
- Knowledge on Information Technology Infrastructure Library (ITIL) practices preferred
- Strong collaboration, communication, and interpersonal skills in a customer service setting
- Exceptional analytical and problem-solving skills
- Excellent organizational and time management skills.
- Knowledge in ITSM tools, customer relationship management (CRM) and task management software would be desirable
Job Description & Responsibilities:-
The Technology support Service Desk is a 24/7/365 one desk model spread across three regions, APAC, India and South America using multiple channel options. A Critical Incident Team(CIT) acts as the interlock between the Service Desk and Major Incident Management.
- Providing support for all Technology related- activities and initiatives
- Break/fix assistance for all technology issues but not limited to password and access assistance but also escalation of high priority incidents including server and network escalations
- Working and collaborating with global teams, employees of Maersk, different technology and engineering teams in order to restore service and/or identify problems
- Incident Logging and Categorisation – Maintain accurate and up-to-date log of each incident that is reported, including the category/type of incident
- Organising and prioritising tickets based on the level of disruption that they cause
- Escalating incidents and service requests that cannot be resolved within agreed timescales or need technical escalation in line with the SOP (Standard operating procedures)
- Communication with users – keeping them informed of incident and service request progress
- Conducting customer/user satisfaction call-backs/surveys as agreed including deep dive analysis on Dissatisfied survey responses
Skills Required
Maersk Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
