Microsoft Off Campus Drive:-
Microsoft is hiring candidates for the role of Customer Success Executive for the Bangalore, Karnataka, India (Hybrid/work from home) locations. The complete details about Microsoft Off Campus Drive are as follows.
Qualifications
Job Description:-
- Customer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a “wow” customer experience.
- Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of implementation to continued engagement and retention.
- The CSE will have an in-depth understanding of each customer’s overall business requirements and act as a consultant to determine how the various PowerShare solutions and features can meet their needs.
- CSEs maximize the client’s return on investment in PowerShare products and services, drive usage, increase reference-ability and broaden upsell/cross-sell opportunities.
- The CSE will also partner with other internal teams on initiatives that address customer needs.
Roles & Responsinilities:-
- Manage up to 50 small to mid-sized customers (annual customer revenue between $2-3 million).
- Be accountable to drive efficient usage of PowerShare and services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
- Implement PowerShare at spoke accounts (install, train, test and ensure connectivity).
- Build awareness in the marketplace, educate prospects, and meet or exceed your assigned objectives by expanding the PowerShare footprint across our client base.
- Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
- Be accountable to drive efficient usage of PowerShare within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
- Build, maintain and leverage relationships within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft+Nuance’s behalf.
- Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes.
- Orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to PowerShare SMEs throughout the customer’s lifecycle.
Skills Required
Microsoft Off Campus Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
