NatWest Group Recruitment | Hiring Customer Service & Operations Analyst - Fresher / Experienced

NatWest Group Recruitment:-

NatWest Group is hiring candidates for the roles of Customer Service & Operations Analyst for the Bangalore, India locations. The complete details about NatWest Group Recruitment are as follows.

𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Job Position: Customer Service & Operations Analyst
Job Location: Bangalore, India
Salary Package: As per Company Standards
Full/Part Time: Full Time
Req ID: 00222036
Education Level: Graduation

Qualifications

Fresher’s, 2022 or 2023 pass outs with graduation in B.com, BA Eng, BBA, Bsc, Maths, Mass Comm
Experience of analysing and using performance data
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Roles & Responsibilities:-

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences