NatWest Group Recruitment:-
NatWest Group is hiring candidates for the roles of Customer Service & Operations Analyst for the Bangalore, India locations. The complete details about NatWest Group Recruitment are as follows.
Qualifications
- Fresher’s, 2022 or 2023 pass outs with graduation in B.com, BA Eng, BBA, Bsc, Maths, Mass Comm
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
Roles & Responsibilities:-
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
Skills Required
NatWest Group Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
