NatWest Group Recruitment | Hiring Customer Service & Operations Analyst – Fresher / Experienced

NatWest Group Recruitment:-

NatWest Group is hiring candidates for the roles of Customer Service & Operations Analyst for the Bangalore, India locations. The complete details about NatWest Group Recruitment are as follows.

  • Job Position: Customer Service & Operations Analyst
  • Job Location: Bangalore, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID: 00222036
  • Education Level: Graduation


  • Fresher’s, 2022 or 2023 pass outs with graduation in, BA Eng, BBA, Bsc, Maths, Mass Comm
  • Experience of analysing and using performance data
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including PowerPoint, Excel and Word

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Roles & Responsibilities:-

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Reviewing manual or ineffective processes which could be automated or enhanced
  • Maintaining a focus on improving our customer service and experiences

Skills Required

NatWest Group Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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