Oracle Off Campus Recruitment

Oracle Off Campus Recruitment Oracle is hiring candidates for the role of Business Analyst A4-Ops for the Bangalore, Karnataka, India location. The complete details about Oracle Off Campus Recruitment are as follows.


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  • Job Position: Business Analyst A4-Ops
  • Job Location: Bangalore, Karnataka, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation

Qualifications

Oracle Off-Campus Recruitment

Required Qualifications & Skills:-

  • Graduate in any discipline
  • Years of Experience: 0 to 2+ years
  • Must have experience in sales support handling Chats & emails.
  • Should have strong knowledge in one of the following tools (OSC, WQ, CPQ, GSI, DAS, QRS) and Processes (Cloud, UCM).
  • Excellent written communication skills in English for email and chat support channels
  • Strong analytical, problem-solving, troubleshooting skills & Interpersonal skills
  • Attention to detail with the ability to complete a large volume of work quickly and independently
  • Ability to work collaboratively in a diverse team environment.
  • Proactive approach (ability to identify top support areas, innovate and suggest process improvements)
  • Open to working in a 24*7 environment including holidays
  • Good keyboarding skills, PC skills, esp. in Word/Excel
  • Team player with very good interpersonal skills and a forward-looking attitude
  • Open to ideas/feedback
  • Ability to interpret, clearly articulate and advise sales on potential objections to Oracleā€™s policies and commercial terms
  • Ability to proactively analyze and recommend the best course of action for complex contract scenarios within a sales cycle
  • Ability to deal with challenging support requests in a timely manner
  • Ability and desire to provide excellent customer service to internal customers
  • Ability to work independently and in a dynamic environment
  • Positive and ā€œCan Doā€ Attitude
  • Results orientated

Job Description & Responsibilities:-Ā 

  • Provide chat, and email support to resolve user problems with proactive troubleshooting
  • Follow predefined (as trained) support procedures and policies
  • Master the use of our support channels, processes & tools
  • Identify and report Partner/user issues & feedback through appropriate channels.
  • Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
  • Effectively and judiciously escalate issues with clear communication
  • Support team lead/ manager when required
  • CSAT/resolution rate initiatives
  • Ability and willingness to quickly complete large volumes of work with high quality
  • Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal
  • ā€¢ Escalate support requests to management and ensure they receive the appropriate attention
  • Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met
  • Work across other lines of businesses and third parties e.g. business practices, legal
  • Provide timely resolution of customer complaints and escalations including providing corrective actions
  • Undertake admin responsibilities as required
  • Support new process/policy roll-outs
  • Undertake other projects as required

Note: Please apply only if you are willing to work in Night Shifts and Weekends

Oracle Off-Campus Recruitment

Oracle Off-Campus Recruitment

 

 

 

Skills Required

Oracle Off-Campus Recruitment

Oracle Off-Campus Recruitment Application Process:-

Apply In Below Link

Note:ā€“ Only shortlisted candidates will receive the call letter for further rounds.

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