Oracle Off-Campus Recruitment

Qualifications

Oracle Off-Campus Recruitment

Required Qualifications & Skills:-

• Graduate/Post Graduate
• Flexible with shifts

Key Competency

• Change Agility
• Mastering Complexity
• Communicating for Impact
• Performance drive and Execution
• Strong communication skills [Verbal and Written] – Skill to interact with diverse stakeholders and departments across cultures, internationally
• Problem Solving and Decision Making skills – To recognize deviations from standard practices and analyze situations to make decisions
• · Innovation – Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement.
• Ability to consistently meet deadlines and achieve goals
• Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point

Roles & Responsibilities:-

• Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals – HW/License/Cloud/Support Renewal/Edu
• Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
• Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
• Adherence to compliance guidelines including SOX, internal & external compliance audits
• Constantly strives to enhance technical and process knowledge; participate in assessment programs – updates, LLC, etc.
• Meet the defined KPIs – Input Quality, Output Quality, Efficiency & Turn Around Time
• Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer’s trust)

Oracle Off-Campus Recruitment