SAP Hiring Drive | Bangalore

Qualifications

• Ability to understand complex business requirements.
• Able to work with complex customer situations and translate requirements into configuration. Apply disciplined approach towards solving customer cases.
• Technical competence towards system configuration.
• Good people management skills.
• Should have managed complex customer situation.
• Creative solution development.
• Excellent communication and presentation skills.
• Analysis and troubleshooting skills.
• Knowledge of software deployment life cycle and testing practices.
• Strong computer skills / Microsoft Office knowledge.
• Knowledge about programming skills is a plus.
• Ability to present data in a skilled manner is highly desirable.

Roles & Responsibilities:

Concur Service Administrator is a designated configuration expert, assigned to assist Concur customers solve configuration cases. A successful individual in this position will manage and maintain the customer’s configuration; adding, editing or removing configurable options as necessary.

The Care services team member will be responsible for the following activities:

• Fulfill customer configuration needs.
• Work with customers to analyze the requirements and provide suitable solutions.
• Report and present complete details of work performed.
• Adhere to SAP Concurs rules of engagement for working with customer.
• Ensure adherence & improvement of set KPIs such as SLAs, technical expertise , customer satisfaction.
• Work towards removing roadblocks in terms of team’s knowledge.
• Manage customer escalation and liaise with internal teams.
• Coach team members towards higher performance levels.
• Work towards improving customer satisfaction from the Service Administration and care services portfolio.
• Provide technical expertise at situations which demand higher level of expertise.