SAP Off Campus Recruitment | Support Engineer – Fresher / Experienced

Qualifications

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES:- 

• Bachelor’s degree, or equivalent tertiary study
• 0-3 years’ work experience with customer facing roles.
• Team player with ability to work independently and take ownership of assigned tasks.
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners.
• Interested in technology, innovation, and how digital platforms can solve business challenges.
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure.

Potential Skills a successful candidate can achieve being full-time Technical Quality Manager:

• Strong customer engagement skills and developing into a Trusted Advisor within a large, enterprise client.
• Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope management, risk and issues management, escalation management.
• Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
• Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level.
• Working as a core member of a virtual account team and orchestrating cross-account internal governance.
• Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Engagement governance, executive reporting & presentations
• Gain experience in design, implementation, and change management projects.
• Facilitation, negotiation, and de-escalation skills

ROLES & RESPONSIBILITIES:-

• Learn and understand the Services business as well as specific cloud SAP products.
• Conduct job rotations relevant to the intended role with various teams within the business.
• Case studies, classroom, and self-paced learnings with a mix of technical and soft skill topics
• On the job training with the support of buddies and coaches
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes.
• Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations.
• Build and maintain relationships with internal and external stakeholders.
• Meeting performance requirements at conclusion of each rotation
• Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment.