SAP Recruitment 2023

Qualifications

SAP Recruitment 2023

Eligibility Criteria:

• Major- BE/B-Tech (or equivalent) in any discipline.
•  0-3 years of experience in a customer support environment, SaaS experience a plus.

Job Description:

SAP is hiring candidates for the post of Support Engineer.

Job Responsibilities:

• Act as the first point of contact for all Callidus customers, consultants and partners.
• Triage all incoming case requests coming via the web and phone.
• Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
•  Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
•  Research, analyze and troubleshoot to diagnose and resolve technical problems.
• Provide phone assistance to customers who call in for updates or escalation on their cases.
•  Proactively communicate client status, concerns and issues to the appropriate management team.
• Develop and maintain effective relationships with internal and external customers.
•  Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
•  Update Support case tracking system to provide accurate and current documentation of issues.

Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.

Preferred skill:

• Experience in Relational Databases  (such as Oracle or HANA), building complex queries.
• Experience with Linux and Windows operating systems.
• Should be knowledgeable on Tomcat/Weblogic.
• Should be knowledgeable on SSO/SAML integration.
•  Experience in Sales Cloud Commissions (Callidus) is preferable.
• Knowledge of Business Objects 4. x, Crystal/Webi reports is preferable.
• Knowledge of Informatica 10. x, is preferable.
• Understanding scripting languages like JavaScript, Groovy, and Python is preferable
• Excellent organizational, customer relationship, verbal and written communication skills.
• Highly dependable and professional.
• Excellent problem-solving and listening skills.
• Highly motivated, self-starter & positive attitude.

SAP Recruitment 2023