Smallcase Work From Home Opportunity:-
Smallcase is hiring candidates for the role of Customer Support Associate, for work from home(remote) location. The complete details about Smallcase Work From Home Opportunity are as follows.
Qualifications
What we’re looking for:-
• Ideally someone with 1-3 years of proven work experience as a Customer Support Associate or a similar role
•A natural communicator- You can communicate your thoughts effortlessly. No matter how complex the matter is, you are able to express it in simple terms.
• A team player- You always put the team’s goals ahead of your personal ones in working towards a common goal.
• Empathetic- You’re a good listener who can put yourself in other people’s shoes. People who interact with you should feel assured that the smallcase team is always here to help.
• Proactive- You’re ready to take on whatever comes your way and don’t stop until you arrive at the best solution. You want nothing short of a brilliant experience for the end users.
• A drive to learn- You’re always intrigued by learning something new and don’t shy away from stepping out of your comfort zone.
Good-to-have(s):-
• Prior experience in customer support
• Familiarity with stock markets & investment products is a huge plus
• Prior experience at a growth-stage FinTech company
Skills Required
Responsibilities include:-
• Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels
• Work in coordination with the support teams of our partners to ensure quick resolutions
• Document any feedback received from the customers for review by the product team at a later stage
• Label the queries we receive from customers under different tags to understand what drives support traffic
• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.
• Track relevant support metrics and prepare reports for the purpose of quality assessment
Smallcase Work From Home Opportunity 2024 Application Process👇:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds