StreamYard Work From Home Opportunity | Hiring Customer Support Representative – Fresher / Experienced

Qualifications

• Professional experience providing customer support in a B2B or B2C SaaS company
• Exceptional troubleshooting skills
• Fluent English speaker with outstanding written and verbal communication skills; ability to read, interpret and clarify customers’ goals and craft thoughtful responses to help them achieve their goals
• Comfortable supporting customers via video and written communication
• Tech Savvy – love technology and can learn new things quickly
• Ability to teach yourself new skills and find answers on your own
• Great problem-solving abilities,
• Exceptional organization skills – you’re used to juggling multiple priorities
• Experience working in a fast-paced customer customer-centric environment
• Can do attitude
• Able to work shifts Wednesday to Sunday 7pm till 9am UTC

Desirable Skills

• Knowledge of troubleshooting video running in the browser
• Experience working on a video focused product
• A good understanding of the video content creator tooling landscape

Job Description & Responsibilities:-

• Achieve and maintain expert knowledge of our product.
• Handle a substantial number of customer inquiries promptly and to customer satisfaction within Zendesk.
• Guide customers on how to use StreamYard and help them troubleshoot issues through email, ticketing, live chat, social media and video calls.
• Collate customer feedback and communicate this to the product team.
• Communicate clearly in writing to both technical and non-technical customers.
• Assist with successful onboarding of new customers.
• Always be friendly, helpful and supportive to customers.
• Strategize, find common patterns and make data-driven decisions on the product.
• Have a mindset geared towards the team and company goals.
• Attend team and company meetings as scheduled.
• Help improve our customer knowledge base and other support materials.
• Contribute to our internal support team resources.