Sutherland Off Campus Drive 2022 hiring for the role of Associate – Customer Service for High school/ Bachelor’s degree – Any Batch graduates to Work From Home. The detailed eligibility and application process are given below.
Qualifications
Qualifications:
- Our most successful candidates have High School diploma or equivalent – Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) – Direct client contacts technical support experience – Excellent verbal and written communication skills – Strong problem-diagnosis and problem-solving skills – Multi-tasking skills, showcased using several applications – Experience working with CRM applications (preferred) – Ability to be goals oriented – Strong communication skills and ability to express ideas clearly – To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
Skills Required
Job Description:
Consultants in this role get to:
- Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
- Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
- Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
- Improve technical skills:
- Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
