Sutherland Off Campus Hiring | Associate

Sutherland Off Campus Hiring | Associate is hiring candidates for the role of Associate-CS Internet for the Chennai / Kochi locations. The complete details about Sutherland Off Campus Hiring are as follows.


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  • Job Position: Associate-CS Internet
  • Job Location: Chennai / Kochi
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: High school diploma or GED, HSC, or Any Graduation

Qualifications

Required Qualifications and Experience:-

  • High school diploma or GED, HSC, or Any Graduation
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred

Job Description & Responsibilities:-

  • Resolves Vendors issues, questions, concerns with effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of Vendorsā€™ issues.

Builds Platform and business knowledge to better serve Vendors

  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
  • Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged
  • Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
  • Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged

Sutherland Off Campus Hiring | Associate

 

Skills Required

Sutherland Off Campus HiringĀ ApplicationĀ Process:-

Apply In Below Link

Apply Link for Chennai:Ā Click hereĀ (Apply before the link expires)
Apply link for Kochi:Ā Click hereĀ (Apply before the link expires)

Note:ā€“ Only shortlisted candidates will receive the call letter for further rounds

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