Sutherland Off Campus Hiring | Associate is hiring candidates for the role of Associate-CS Internet for the Chennai / Kochi locations. The complete details about Sutherland Off Campus Hiring are as follows.
Qualifications
Required Qualifications and Experience:-
- High school diploma or GED, HSC, or Any Graduation
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
Job Description & Responsibilities:-
- Resolves Vendors issues, questions, concerns with effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of Vendors’ issues.
Builds Platform and business knowledge to better serve Vendors
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
- Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged
- Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
- Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged
Skills Required
Sutherland Off Campus Hiring Application Process:-
Apply In Below Link
Apply Link for Chennai: Click here (Apply before the link expires)
Apply link for Kochi: Click here (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
