Sutherland Recruitment 2023 | Permanent Work From Home

Sutherland Recruitment Work from home 2023 has announced a new job opening for the position of Associate at Sutherland. This is a fantastic opportunity for students from various disciplines who are looking to start their careers in the field of Associate

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Job Position: Associate
Job Location: Work At Home ( Chennai)
Salary Package: Up to ₹4 LPA*
Full/Part Time: Full Time
Req ID:
Education Level:

Qualifications

Sutherland Recruitment Job Description:

Sutherland is looking for an Associate – Transaction Processing – Work At Home

Sutherland Recruitment Job Responsibilities:

Review open accounts from the daily Ageing report
Monitor and maintain the assigned accounts – Receivables (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
Handle payments and queries and timely follow-up on payment arrangements
Monitor customer payments activity to ensure receivables are collected in a timely manner
Ensure timely escalation in case of no response.
Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
Identify issues attributing to account delinquency and discuss them with customers and escalate with client
Assists with the cleanup of UC’s (unapplied credits), short paid invoices
Send Dunning letter to customers to make the payment of delinquent accounts
Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
Update Daily/Weekly trackers and perform self-quality check
Adherence to Control and Compliance
Act as a liaison between Customer, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
Follow and update the Standard Operating Procedure (SOP)
Active participation in Learning & Development.

Skills Required

Sutherland Recruitment Eligibility Criteria:

Any Graduate from any stream.

Sutherland Preferred skill:

Good communication and analytical skills.
Basic Scripting experience
Basic experience of working with relational databases
Basic knowledge of DevOps and understanding of various stages of Agile Change life cycle.
Basic ITIL knowledge
Strong Communication Skills