Qualifications
Teleperformance Careers Job Responsibilities:
- Monitor the calls of each advisor and provide immediate feedback to them in case of critical and non-critical errors
- Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation
- Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly and monthly reports submitted to the quality assurance supervisor
- Responsibility to meet quality related service level monthly
- Monitor calls to ensure client standards are maintained
- Provide regular feedback to team members regarding the performance of the team and any issue that needs escalation
- Work together as a team and achieve the targets set by clients
- Need to be flexible and motivate the team at regular intervals.
Teleperformance Careers Eligibility Criteria:
- 12th pass/Any Graduate from any stream.
Skills Required
Preferred skill:
- Good analytical skills.
- Ability to do multi-task.
- Ability to work well in and promote a team environment.
- People Management skills.
- Good communication skills are required.
Apply Now
