Thomson Reuters Recruitment 2023 Thomson Reuters Recruitment for the post of Customer Success Executive. A student from various disciplines can apply for the Thomson Reuters off-campus drive 2023. Interested and eligible candidates can read more details below.
Qualifications
Thomson Reuters Recruitment 2023
Thomson Reuters Recruitment Eligibility Criteria:
- Degree-level education or Bachelorâs degree equivalent
- Potentially new graduate (Bachelorâs degree equivalent) who is eager to learn with interest / background in accounting, law, or technology
- 0 â 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation.
Thomson Reuters Recruitment  Job Description:
Thomson Reuters Recruitment is hiring candidates for the post of Customer Success Executive.
Thomson Reuters Recruitment  Job Responsibilities:
- Closes renewals and simple upsell opportunities for assigned accounts and/ or geography
- Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
- Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth
- Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives
- Identifies the best virtual channel for engagement with customers
- Supports in developing and executing account and / or territory growth strategies
- Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close
- Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory
- Handles all escalations from Digital chat Assists
- Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers.
- Utilizes tools like trigger-based, auto-renewals engine, 24Ă7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity
- KPIs include-Nurturing opportunities and moving more renewals outside the âdigital firstâ selling scenarios
- Revenue $ and growth
- Renewal / retention rate (%)
- Customer Satisfaction / Net Promoter Score
- Qualified leads passed to sales (#)
- Product usage %
Thomson Reuters Recruitment Preferred skill:
- Junior-level professional with knowledge in a technical discipline or specialization.
- Position for a developing professional building experience in their specialist function.
- Good understanding of roles of relevant functional groups in own area.
- Suggests process improvement following investigative, analytic or diagnostic services.
Thomson Reuters Recruitment 2023
Skills Required
Thomson Reuters Recruitment 2023
How to Apply for Thomson Reuters Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
