Unisys Off Campus Recruitment

Unisys Off Campus Recruitment Unisys is hiring candidates for the role of Customer Support Associate – Fresher for the Bangalore, KA, India location. The complete details about Unisys Off Campus Recruitment are as follows.

  • Job Position: Customer Support Associate – Fresher
  • Job Location: Bangalore, KA, India
  • Salary Package: As per Company standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation


Unisys Off Campus Recruitment

Qualifications & Skills Required:-

  • High School diploma (Associate’s Degree or professional certification(s) preferred).
  • Education, training and relevant experience equivalent to the completion of an appropriate certificate course and relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
  • 6 months of IT Service Desk experience.
  • 6 months of previous experience providing Level 3 support for MS Office, MS Exchange and MS Windows networks.
  • Working knowledge of data and voice network concepts

Key Roles & Responsibilities/Outcomes:-

  • Respond to and resolve customer requests concerning software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  • Must be logged into the call system so that HHOs can be received
  • Ability to resolve problems with or without remote tools
  • Consistently achieve First Contact Resolution performance metric
  • Accurately document calls and cases.
  • Aware of customers’ time restraints and work within those time limits.
  • Keep customer aware of resolution steps – if a ticket needs to be dispatched.
  • Follow up Service Centre cases and requests to completion.
  • Provide clients with problem reference numbers and request numbers.
  • Enter all troubleshooting/resolution steps into the ticket – this information will be used for the 321 teams to drive tickets to a lower level.
  • All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis.
  • Escalate tickets as needed if on-site support is required.
  • Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked).
  • Understanding of SLA requirements for the client.
  • Assist in cross-training and communicate quick fixes.
  • Manage time and workload to meet predetermined service levels-
  • Maintain data accuracy in Service Centre through contact validation.
  • Understand the various media sources that interface with the Service Desk.
  • Champion, implement or support change.
  • Identify process efficiencies within the Service Centre and take corrective action to implement change.
  • Discover and document processes and procedures which need to be published to the team or on the Knowledgebase.
  • Provide 1 knowledge script per week on commonly seen tickets.
  • Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc

Unisys Off Campus Recruitment

Unisys Off Campus Recruitment

Skills Required

Unisys Off Campus Recruitment

Unisys Off-Campus Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds.

KONE Off Campus Recruitment

Baker Hughes Off-Campus Hiring

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