Unisys Recruitment Drive

Unisys Recruitment Drive Unisys is hiring candidates for the role of Service Desk Associate – Fresher (International Voice Support) for the Hyderabad, Telangana, India location. The complete details about Unisys Recruitment Drive are as follows.

Job Position: Service Desk Associate
Job Location: Hyderabad, Telangana, India
Salary Package: As per Company Standards
Full/Part Time: Full Time
Req ID:
Education Level: Graduation

Qualifications

Unisys Recruitment Drive

Minimum Education Required:-

Minimum qualification for any Engineering or Non-Engineering Graduates (2021 and 2022 Batches)
Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

Skills, Experience & Qualifications: Fresher

You will be successful in this role if you have:-

Excellent verbal and written communication.
Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Willingness and ability to work in shifts (24 x 7)

Unisys Recruitment Drive

Skills Required

Unisys Recruitment Drive

Job Description & Responsibilities:-

The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web, or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests.

The first point of contact for all end-user-reported issues or requests
Typically provides technical support for Internal and External customers
Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems, and/or applications for customers and/or employees
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Takes end to end Ownership of End User Issues till resolution and follow-up as mandated by the process requirements
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensures all cases are updated in the system
Support multiple clients through customer service professionalism and insight