Verizon is hiring candidates for the role of Tech Support Engineer for the Chennai, Tamil Nadu, India location. The complete details about Verizon Off Campus Hiring are as follows.
Qualifications
Required Qualifications & Skills:-
- Bachelor’s degree or one or more years of work experience.
- Extensive experience troubleshooting applications.
- Should be able to respond to technical issues in a timely fashion with an emphasis on customer service.
- Strong technical competency and problem-solving skills.
- Ability to manage and prioritize multiple tasks under pressure.
- Even better if you have one or more of the following:
- Strong information seeking skills and the drive to make things happen.
- Organized and efficient; tracks and follows through on commitments.
- Dependable and flexible.
- Exceptional verbal and written communications are needed.
Skills Required
Job Description & Responsibilities:-
This position is for Tier 2 portal support team that provides an advanced level of online technical support to internal and external customer for Business accounts on Verizon Enterprise Center (VEC).
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- Investigate, manage, and resolve complex and unique trouble tickets reported by Verizon portal users in an extremely timely manner (meeting established levels of service including initial response time, time to close, etc.).
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- Diagnose and escalate issues as needed.
- Communicate with portal users to update them on ticket status and gather further info as necessary.
- Route issues to application developers for investigation as needed and see issues through to resolution.
- Clear and thorough documentation on tickets.
- Develop and maintain a working knowledge of Verizon proprietary applications and processes. Manage tickets and customers to a very high-level customer service and support.
Verizon Off Campus Hiring Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
