Wipro Off Campus Drive 2023 hiring for Technical Support / Service Desk Agent of B.Tech, BCA, BSc, M.Tech, MCA, MSc – any batch graduates at Pune & Bangalore locations. The detailed eligibility and application process are given below.
Qualifications
Required Qualifications:-
- Graduate/ MBA
- 0-2 years of experience on content creation, digital marketing sector as an associate/ analyst
- Willing to work evening hours: 8:00 pm to 4:30 am (9:30am to 6pm CST)
- Good communication skills – Proven written and oral communication skills with client service orientation
Preferred Qualifications:-
- Prior experience in customer-based interactions roles both written and verbal will be an added advantage
- Prior experience on servicing and digital marketing sector will be an added advantage
- Experience of interacting with financial advisors/ business partners will be preferred
- Basics of financial planning & broad exposure to financial products like mutual funds, insurance, retirement services, etc. would be an added advantage
- Experience of being part of and enabling start-ups/ new business set up approach will also considered a positive
Skills Required
Job Description:-
- The candidate will be responsible to take up an instrumental role and help conduct smooth operations for dedicated advisor/ a team of financial advisors and staff to help provide outstanding digital experience.
- The specialist will assist in managing and organizing relevant digital marketing tools available as part of the key marketing activities in an advisors’ practice that differentiates advisors’ practices presence on the website & social media platforms.
- This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.
Roles & Responsibilities:-
- Enable and structure updates across multiple marketing tools being utilized as part of the process
- Maintaining social media platforms (Facebook & LinkedIn) with relevant and timely posts
- Updating team website when necessary
- Enable Drip Marketing & Prospecting for advisor practices through LinkedIn
- Enable relevant research and development to consistently upscale/ upskill the service support and team of analyst(s)
- Protect Client data and confidentiality; prioritize and perform work in accordance with established processes / procedures.
- Ensure effective communication and service delivery being done as per the defined SLAs/KRAs
- As required, provide support in content creation and managing social media channels.
