Wipro Off Campus Hiring | QA Analyst – Fresher / Experienced

Qualifications

Required Qualification & Skills:-

• Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry
• Process Knowledge – Process understanding with a clear understanding of process quality parameters as per the skillup training/ certification provided by the client
• Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance
• Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
• Applies the competency in all situations and is serves as a guide to others as well.
• Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization
• Behavioral Competencies:
  • Project Management Skills
  • Analytical Skills
  • Execution Excellence
  • Passion for results
  • Stakeholder Management

Roles & Responsibilities:-

• Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
• For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
• Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.