Wipro Off Campus Recruitment:-
Wipro is hiring candidates for the role of System Engineer for the Across India (Bengaluru/ Chennai/ Hyderabad/ Mumbai/ Pune) locations. The complete details about Wipro Off Campus Recruitment are as follows.
Qualifications
- Qualifications: Bachelor’s/ Master’s Degree
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Roles & Responsibilities:-
- Design / Implementation / Support of Solarwinds suite of tools for medium to complex environments
- Act as a subject matter expert of SolarWinds and have a solid understanding of design, troubleshooting and configuration.
- Perform configuration, tuning, and troubleshooting SolarWinds and related network management system tools.
- Maintain documentation of configured metrics and configurations
- Interact with Infra / Network / Application stakeholders in determining appropriate monitoring needs
- Able to install, configure and administer SolarWinds components to include Network Performance Monitor (NPM), NCM(network Configuration Manager) and NTA (Network Traffic Analyzer )
- Should have an expertise in Solarwinds tool implementation, migration and administration on (NPM,NCM,NTA,WPM,VNQM SAAS Product
- Provide expertise to define, monitor, and report on SLAs
- Provide expertise to detect and verify performance issues and determine the scope of the performance issue
Skills Required
Wipro Off Campus Recruitment Application Process:-
Apply In Below Link
For Mumbai, Apply Link:- Click Here To Apply (Apply before the link expires)
For Chennai, Apply Link:- Click Here To Apply (Apply before the link expires)
For Bengaluru/ Hyderabad/ Pune, Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
