Wipro Walk-In Drive 2024 | Customer Service Representative – Fresher

Wipro Walk-In Drive 2024:-

Wipro is hiring candidates for the role of Customer Service Representative for the Gurgaon/Gurugram, India locations. The complete details about Wipro Walk-In Drive 2024 are as follows.


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  • Job Position: Customer Service Representative
  • Job Location: Gurgaon/Gurugram, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation

Qualifications

  • Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
  • Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience You bring knowledge & expertise Required Experience
  • Experience 0- 2 yrs.
  • Excellent communication skills
  • Should be flexible to work in rotational shifts
  • Proficient in computer usage and Basic knowledge on MS Office
  • Defined career roadmap which offers growth opportunities
  • Performance based incentive program**
  • Investment in talent development and skills enhancement
  • Work life balance with 5 day work week
  • Collaborative environment with best in class professionals
  • Focus on colleague engagement and fun@work
  • Depends on Process/Client alignment

Key Roles Responsibilities:-

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative.

  • Your Impact as a Customer Service Representative
  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share and support operational improvements

Skills Required

Wipro Walk-In Drive 2024 Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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