Zeta Recruitment 2022 β Hiring IT System Operations Associate, Graduates of BE/B.Tech, BSC/MCA can apply for the Hyderabad Office location.
Overview : As an Associate of System Operations within the Zeta Production Engineering team, you will work with predefined Operational metrics. You will require monitoring, detecting & dispatching any anomaly noticed in the Zeta Product suite to the second level.
Qualifications
Zeta Recruitment 2022
What would you do here
- Responsible to issue an acknowledgment in Time and maintaining key responsibility on MTTA (Mean Time To Acknowledge).
- Ability to correlate alerts and create a meaningful picture to conclude an impact.
- Ability to understand and correlate logs to problems.
- Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible.
- Assign unresolved Incidents to the appropriate Resolver Group.
- Log all Incident/Service Request details, allocating categorization and prioritization codes.
- Keep users informed about their Incidentsβ status at agreed intervals.
- Associate Incidents with other records. (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, RCA, IAI, etc.)
- Provide first-line investigation and diagnosis of all Incidents and Service Requests.
- Verify resolution with users and resolve Incidents in the ITSM tool.
- Escalate Major Incidents to the Incident and/or Problem Manager.
- Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or Shift Lead.
- Owns all Incidents and Service Requests throughout the lifecycle.
Skills Required
What are we looking for?
- Qualification: BE, BTech, BSc IT
- Looking for 1 to 6 years of overall IT experience.
- minimum 6months of experience in Monitoring distributed systems.
- Knowledge of Nmon, Nagios, and Grafana would be an added advantage.
- Preferably from a Payments and Banking domain.
- Knowledge of basic ITIL concepts of Alerting and Incident Management.
- Exposure to working in a 24/7 production operations support environment and Incident Management.
- Willing to work in rotational shifts
Zeta Recruitment 2022
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