Zycus Off Campus Hiring

Qualifications

Required Qualification & Skills:-

• Education: Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science students who will graduate in 2023-24 can apply
• Strong in Problem Solving and Analytical skills.
• Excellent Presentation and Communication skills is a must
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage.
• Detail-oriented with an ability to ask the right question.
• Collaboration with various internal and external stakeholders.
• Ability to learn, execute and excel. Multitask and work with priorities.
• Willingness to work in 24 X 7 shifts

Job Description & Responsibilities:-

The Product Technical Analysts (PTA) has an expert product knowledge and his/her expertise is essential to a successful support structure of the Technical Account Management Team.

• Be the first point of Contact for Customers having queries/ issues related to Zycus products
• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
• Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suiteParticipate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.