Management Trainee – QA Recruitment At Genpact 2025:-
Genpact is hiring candidates for the role of ” Management Trainee – QA ” in the Pune location India. The complete details about Management Trainee – QA Job Openings In Genpact are given below.
| Company :- | Genpact |
| Job Role :- | Quality Assurance (QA) – Management Trainee/Assistant Manager |
| Location :- | Pune, India |
| Salary :- | As per Company Standards |
| Job Category :- | Full Time |
| Last Date To Apply :- | ASAP |
Qualifications:-
- Bachelor’s degree in business, communication or a related field is preferred.
Preferred Qualification & Skills:-
- 4+ years of experience in a QA role within a contact center environment
- Strong analytical skills with a focus on data-driven decision-making
- Attention to detail and the ability to manage multiple tasks effectively
- Problem-solving skills and a proactive approach to identifying and resolving issues
- Customer/Participant-focused mindset with a commitment to enhancing service delivery
- Proficiency in QA methods and tools, with the ability to quickly learn new systems
- Ability to work independently and as part of a team
- Strong organizational skills with a focus on accuracy and efficiency
Responsibilities:-
In this role you will be responsible for ensuring that the team meets established quality standards, providing feedback and coaching to improve individual and team performance, and maintaining compliance with company policies and procedures.
- Monitor live and recorded calls to assess performance in areas such as soft skills, product knowledge, call handling, adherence to processes, and compliance requirements
- Collaborate with training and operations teams to identify performance gaps and recommend improvement initiatives
- Track and report on quality trends and key performance indicators (KPIs) regularly
- Identify trends, gaps, and areas of improvement in the customer service process
- Ensure compliance with regulatory and industry standards, including data protection and customer privacy
- Deliver call quality feedback to Front Line Managers (FLMs) to support agent performance improvement
- Analyze data to identify patterns and recommend process improvements to enhance overall service quality
- Report interactions which does not comply with company policies, regulatory requirements, and industry standards.
- Update and maintain QA documentation, including evaluation forms and quality checklists
- Participate in regular calibration sessions to ensure consistency in quality evaluation across the team.
The Quality Assurance (QA) Specialist is responsible for monitoring, evaluating, and ensuring the quality of processes and outputs within the organization. The QA Specialist will work closely with various teams to enhance performance, reduce errors, and improve overall efficiency.
Management Trainee – QA Recruitment At Genpact 2025 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only shortlisted candidates will receive the call letter for further rounds.
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About Company:-
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
