Mega Walk-In Drives In HCL & Cognizant

Mega Walk-In Drives In HCL & Cognizant :-

HCL & Cognizant is hiring candidates for the role of Customer Care Representative / Executive for the Noida & Hyderabad locations. The complete details about Mega Walk-In Drives In HCL & Cognizant are as follows.

1) Company Name: HCL

Job Position: Customer Care Representative

Eligibility Criteria:

• Any Grad/UG can apply (No Regular Students / No Law Graduate) – B.tech, M.tech, BCA, MCA candidate is not eligible
• Age Criteria: – 18 Years to 32 Years
• Excellent communication skills – both verbal and written – with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers in US Inbound calling preferably

Job Description & Responsibilities:

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security – proprietary data of customers

Walk-In Drive Time and Venue:

• HCL Tech Hiring for US Voice Process 13th Nov-24 Walk-in directly.
• Interview Location:  HCL Technologies: A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301
• Timing- 11 am-4 pm

Apply Link:- Click Here To Apply (Apply before the link expires)

2) Company Name: Cognizant

Job Position: Voice Process Executive

Eligibility Criteria:

• Good English Writing and Speaking Skills
• 0-6 Months years of work experience in Content Analyzing portfolio

Required Skill Sets:

• Highly detail-oriented with strong analysis skills
• Strong ability to understand complex logic
• Comfortable working in a fast-paced environment
• Able to respond to client demands as well as internal requirements while identifying and balancing competing priorities
• Able to meet deadlines
• Basic Excel and Word capabilities

Job Description & Responsibilities:

Cognizant is looking for Freshers with Excellent communication, Proficient in writing, reading and speaking English & Hindi, Excellent customer service skills, Should be okay with Voice process, interpersonal skills.

• Map, evaluate, and report data in order to manage client recommendations.
• Read carefully and understand the given data which could be of any type/ format
• Perform general research and extensive research (when required) and correctly interpret the available information
• Quick decisive skills to compare, analyze and judge the better search algorithm
• Evaluate the search results/ queries and rate them by following the available guidelines
• Properly read and understand the given data and then match/ map to correct and relevant categories
• Ensure the quality, accuracy, and timeliness of all Data Science Curation/QA Activities.
• Collaborate with team members to identify process targets.
• Test and provide feedback for all new data science activity cases and features before release to clients ensuring that they meet accuracy within the given thresholds.
• Able to provide necessary detailed feedback to Data science engineers/QA Engineers.
• Coordinate to resolve data issues including inaccuracies, late/missing data unexpected formatting.
• Recommend Activity wise improvements or corrections to Data Science Engineers/QA Engineers..
• Ensure to be confidential regarding Client related Tools/projections/data
• Should be able to create Training Material based on the activity
• Train New Joinees and mentor them to be at par with existing folks.

Walk-In Drive Time and Venue:

• 13th November , 10.00 AM – 12.00 PM
• Cognizant Technology Solution, Plot 25, 26/27, ISB Rd, Financial District, Nanakramguda, Telangana 500032

Apply Link:- Click Here To Apply (Apply before the link expires)

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