Sutherland is looking for Claims Associates (Non-Voice) in Navi Mumbai to join their growing BPO team. This is a great opportunity for freshers and early professionals to gain industry experience in insurance claim processing. If you’re detail-oriented and ready to start a stable career, this role is for you!
Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Sutherland is Hiring Claims Associates (Non-Voice) – Navi Mumbai – Overview
| Company Name: | Sutherland |
| Job Role: | Claims Associates (Non-Voice) |
| Location: | Navi Mumbai |
| Work Mode: | On site |
| Last Date to Apply: | ASAP |
Skills:
- 1. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- 2. Customer Service Experience: Previous experience in a customer-facing role, preferably in a BPO or call center environment.
- 3. Language Proficiency: Fluency in English, with a neutral accent and good diction.
- 4. Technical Skills: Familiarity with CRM software and other technology tools used in a call center environment.
- 5. Time Management: Ability to manage time effectively, prioritizing tasks and meeting productivity standards.
- 6. Adaptability: Willingness to work in a fast-paced environment, adapting to changing priorities and customer needs.
Responsibilities:
- 1. Customer Service: Provide exceptional customer service to international clients via phone, resolving their queries and concerns in a professional and courteous manner.
- 2. Communication: Effectively communicate with customers, understanding their needs and providing personalized solutions.
- 3. Issue Resolution: Troubleshoot and resolve customer complaints and issues in a timely and efficient manner.
- 4. Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate information to customers.
- 5. Quality Assurance: Adhere to quality standards and metrics, ensuring high-quality customer interactions.
