Systems Analyst Opportunity 2025 | Oracle Cloud is hiring Systems Analyst . The working location is Hyderabad, India. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Systems Analyst Job Openings At Oracle Cloud | Hyderabad -Overview
| Company Name: | Oracle Cloud |
| Job Role: | Systems Analyst |
| Location: | Hyderabad |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description
- As a member of the Support organization, your primary focus is to provide post-sales support and solutions to the Oracle customer base while advocating for customer needs. This role involves handling customer inquiries via phone, email, and Service Requests, as well as addressing technical queries related to troubleshooting within our Electronic Support Services You’ll play a key role in maintaining customer relationships, and you’ll also assist internal Oracle employees with various customer situations
Skills Required:
- Cloud Computing
- Customer Service
- Documenting Skills
- Excellent Communication (written/spoken)
- Excellent Organization skills is a mustJunior DBA skills
- Multi-Tasking Skills
- Oracle Database
- SQL scripts
- Self-Learner
- Team Player
- Unix/Linuxself-driven, able to handle/drive projects independently
Responsibilities:
- Ability to coordinate, organize, and prioritize work activities for self and others is a must.
- Excellent proven customer service skills.
- Ability to clearly document processes and activities, maintain service desk records including incident reports and knowledge base articles.
- Willingness to work 24 x 7, including weekends and shifts as needed.
- Ability to diagnose and resolve basic technical issues.
- Escalate unresolved or complex issues to senior analysts or other IT teams.
- Proficient in English with excellent communication skills.
- Customer-oriented attitude.
- Ensure timely resolution of issues while adhering to service level agreements (SLAs).
- Ability to multitask and handle diverse responsibilities.
- Able to build relationships with key stakeholders and senior management.
- Escalate unresolved or complex issues to senior analysts or other IT teams.
- Familiarity with IT service desk metrics and processes.
- SQL, UNIX required as well as Oracle Database.
