Technical Associate Opportunity 2025 | Genpact is hiring Technical Associate . The working location is Bengaluru, India. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Technical Associate Job Openings At Genpact | Bengaluru- Overview
| Company Name: | Genpact |
| Job Role: | Technical Associate |
| Location: | Bengaluru |
| Work Mode: | On-ste |
| Last Date to Apply: | ASAP |
Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Skills Required:
- Understanding of Networking & Infra setup.
- • Ability to logical analyze issues and eliminate cause to zero in on the root cause.
- • Understanding of ITIL framework and foundational concepts
- • Intermediate Microsoft excel (Formula) skills.
- • Possess SQL knowledge and able to construct basic SQL queries.
- • Exposure to Tableau visualizations and administration would be considered a plus
- • Understanding of ETL tools like Alteryx would be plus
- • Knowledge on AWS fundamentals would be a plus
- • Must be hands on with strong interest and familiarity on broad spectrum of technologies like Windows OS, network, application servers, SQL databases
- Preferred Qualifications/ Skills
- • Bachelor’s / Master’s degree in computer science engineering/technology)
- • Technical certifications would be an added advantage
Responsibility
- As part of the Level 1 Support team, candidate will be required to
• Should be able to grasp the product knowledge and work in rotational shifts
• First point of contact for customer emails & cases generated by clients/case teams related to the supported applications
• Request and Incident Management – Triage incoming requests and assign to relevant Support Levels utilizing the documentations. Ensure that all requests and incidents are responded within the time specified by the Service Level Agreements.
• Document & add new issues/solutions to Knowledge Management Repository.
• Use of soft skills – Listening, Empathy, Courtesy, Client Centricity etc.
• Utilize professional techniques to retain & for customer delight
• Provide quality service & resolve concerns efficiently & effectively
• Interact extensively (verbal & written) with global teams & users via emails/Slack/Call
• Take part in knowledge training sessions and collaborate & communicate proactively
• Perform Data Modelling, Transformation, and validation with high quality output
• Understand the product/s to effectively troubleshoot incidents.
