Service Desk Analyst 1 Opportunity 2025 | Wiprois hiring Service Desk Analyst 1. The working location is Β Navi Mumbai, India. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
WalkService Desk Analyst 1 Job Openings At Wipro| Navi Mumbai – Overview
| Company Name: | Wipro |
| Job Role: | Service Desk Analyst 1 |
| Location: | Navi Mumbai |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description
- Role:Β
- IT Support – OtherIndustry
- Type:Β
- IT Services & Consulting
- Department:Β
- IT & Information Security
- Employment Type:Β
- Full Time, Permanent
- Role Category:Β
- IT Support
- Education UG:Β
- Any Graduate
Skills Required:
- Excellent communications skills (verbal and written)
- 3. Knowledge on ITIL Framework and Terminologies
- 4. Knowledge on Windows, Mac operating systems & VDI environments
- 5. Demonstrated problem solving capabilities
- 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
- 7. Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
- 8. Self-motivated achiever who gains satisfaction from providing excellent customer service
- 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
- 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
- 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
- 12. Excellent organizational skills
Responsibilities:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- 3. Identify and escalate tickets requiring urgent attention and action
- 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool
- 5. Deal with and resolve helpdesk requests
- 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- 8. Open to working in a 24×7 environment with rotating shifts and rotating weeks off
