Wipro is seeking enthusiastic individuals to join our Premium UK Voice Process team in Gurugram. This role offers an excellent opportunity for freshers and candidates with up to 3 years of experience to engage with international clients and enhance their communication skills. Ideal candidates will possess strong verbal abilities, a customer-centric approach, and a willingness to work in rotational shifts. Join Wipro to kickstart your career in a dynamic and supportive environment.
Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Wipro is Hiring for UK Voice Process Role in Gurugram – Overview
| Company Name: | Wipro |
| Job Role: | Premium UK Voice Process |
| Location: | Gurugram |
| Work Mode: | On-Site |
| Last Date to Apply: | ASAP |
Responsibility:
- Β Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Skills:
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5-day work week.
- Collaborative environment with best-in-class professionals.
