Wipro is Hiring Service Desk Analyst 2025 | Hyderabad

Wipro is Hiring Service Desk Analyst 2025:-

Wipro is hiring candidates for the role of ”Service Desk Analyst – L1” in the Hyderabad location of India. The complete details about Service Desk Analyst – L1 Job Openings In Wipro are given below.

Company :-	Wipro
Job Role :-	Service Desk Analyst – L1
Job Type :-	IT Support / Technical Support
Location :-	Hyderabad
Last Date to Apply :–	ASAP

Qualifications:-

Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field (preferred).
0–2 years of experience in IT Service Desk or Technical Support roles.
Relevant certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified are an advantage.

Skills Required:-

Technical Skills:
- Knowledge of IT service desk tools and ticketing systems.
- Basic understanding of operating systems, MS Office, and common enterprise applications.
- Familiarity with hardware components, network basics, and troubleshooting techniques.
Soft Skills:
- Strong communication skills (verbal and written).
- Customer service orientation with problem-solving mindset.
- Ability to work in shifts and under pressure.
- Good documentation and reporting skills.

Mandatory Skills:-

TIS Service Desk experience or equivalent IT service desk exposure.

Key Responsibilities:-

Act as the primary contact for user IT support and customer service queries.
Respond to and resolve issues via calls, emails, chats, and ticketing portal.
Troubleshoot basic issues related to software, hardware, and commonly used IT equipment.
Log all service desk tickets accurately in the defined tracking system.
Maintain SLA/TAT targets as per Statement of Work (SoW).
Escalate unresolved issues according to defined helpdesk procedures.
Maintain resolution logs and generate regular MIS reports.
Capture and share customer feedback, suggestions, or escalations with relevant teams.
Suggest improvements for processes, procedures, and service delivery.