Amber Hiring: Customer Support Apprentice 2026:-
Amber is hiring candidates for the role of “Customer Support Apprentice” in Pune, Maharashtra, India. Complete details are given below.
| Company :- | Amber |
| Job Role :- | Customer Support Apprentice |
| Location :- | Pune, Maharashtra |
| Job Type :- | Apprenticeship (6-Month Internship) |
| Experience :- | Freshers / Students |
| Salary :- | As per Company Standards |
| Last Date to Apply :- | ASAP |
Role Overview:-
As a Customer Support Apprentice, you will provide exceptional customer service by handling customer queries through chat, calls, and emails. You will work closely with internal teams to resolve issues, ensure SLA compliance, and deliver an excellent customer experience while gaining hands-on exposure in a fast-growing startup environment.
Educational Requirements:-
- Any Graduate
- B.A
- B.Com
- BBA
- BCA
- B.Sc
- B.Tech
- MBA (Preferred)
- Or any equivalent qualification
Key Skills:-
Technical / Functional Skills
- Customer Support
- Chat & Email Support
- Voice Process
- Ticket Management
- SLA Management
- MS Office
- Product Knowledge
- Documentation & Reporting
Soft Skills
- Excellent English Communication
- Customer Service Orientation
- Problem-Solving Skills
- Multitasking Ability
- Time Management
- Attention to Detail
- Patience and Professionalism
- Team Collaboration
Roles & Responsibilities:-
- Respond to customer queries via chat, calls, and emails
- Resolve customer concerns accurately and professionally
- Handle high volumes of customer interactions while maintaining quality
- Coordinate with internal teams for issue resolution
- Maintain turnaround times and SLA compliance
- Deliver a positive customer experience
- Accurately document customer interactions
- Build strong knowledge of products and support processes
Shift Details:-
- Day Shift (Work From Office – Pune):
- 10:00 AM – 7:00 PM
- 12:00 PM – 9:00 PM
- Night Shift (Work From Home):
- 5:00 PM – 2:00 AM
Note: Shift allocation is based on business requirements, and candidates must be flexible to work assigned shifts.
Company Benefits:-
- Hands-on customer support experience
- Exposure to a fast-growing startup ecosystem
- Learning and career development opportunities
- Ownership and autonomy from day one
- Collaborative and high-energy work culture
Amber Hiring: Customer Support Apprentice 2026 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
