BUSINESS ANALYST Job opening at HCLTech :
HCLTech is hiring candidates for the role of BUSINESS ANALYST for the Chennai, India locations. The complete details about BUSINESS ANALYST Job Openings At HCLTech are as follows :-
| Company Name: | HCLTech |
| Required Education: | B-Tech |
| Required Skills: | Data Center-Integrated Command Center-Integrated Command Center – CC Eng |
| Job Id: | 1531297BR |
| Location: | Chennai |
| Job Type: | Full-time |
Job Description
To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.To maintain high login Efficiency (Availability) for customers.To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.Work on value adding activities such Knowledge base update & self development.
Skills Required:
Data Center-Integrated Command Center-Integrated Command Center – CC Eng
Roles & Responsibilities:
(1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.
HCLTech BUSINESS ANALYST Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
