Capgemini Mega Off Campus Hiring 2025 | Hiring For Multiple Roles

Capgemini Mega Off Campus Hiring 2025 :-

Capgemini is hiring candidates for the Multiple Roles for the Mumbai/ Coimbatore Locations. The complete details about Capgemini Mega Off Campus Hiring 2025 are as follows.

Job Role 1: Associate Software Engineer

Location: Mumbai, India

Required Qualifications & Skills:

• Is the entry level in Software Engineering with a foundational understanding on programming concepts, software design and software development principles.
• Consistently works to direction with reducing supervision, producing accurate and reliable results. They are expected to be eager to learn and know when to ask questions and check for understanding.
• Understands and follows work processes. Is aware of costs related to own work. Organises own time to deliver against tasks set by others with a short term horizon.
• Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance.
• Actively seeking feedback to improve and starting to manage own career with support.

Job Description & Responsibilities:

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.

• Applies scientific methods to analyse and solve software engineering problems.
• He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
• His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
• The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
• The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Job Role 2: Trainee – Contact Support Group (CSG)

Location: Coimbatore, India

Required Qualifications & Skills:

Qualification –  Qualification- Any 3-year graduate/diploma pass outs from 2024 & 2025 Batch

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Candidates must be open to relocate to any location and work in night shifts

Job Description & Responsibilities:

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
  • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
  • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
  • Service Delivery – Its our service to the customer and delivering what is expected
  • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
  • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
  • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
  • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
  • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy
• Candidate should not have any backlog at the time of assessment and joining Capgemini

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