Fibe is hiring candidates for the role of “Walk-In Drive – BNPL Support – Executive | Customer support
” in Pune, India. The complete details about this internship opening at Fibe are given below.
Fibe is Hiring: Walk-In Drive – BNPL Support – Executive | Customer support | Pune – Overview
| Company Name: | Fibe |
| Job Role: | BNPL Support – Executive | Customer support |
| Stipend: | As per company’s standard |
| Location: | Pune |
| Experience: | Student / Recent Graduate |
Job Description:
- We are hiring BNPL Merchant Support Executives to assist partner merchants with post-sales issues related to the Buy Now Pay Later platform. This role focuses on helping merchants resolve operational queries, settlement issues, transaction status concerns, onboarding support, and product assistance.
- Job Title: BNPL Merchant Support Executive (Post-Sales Support)
- Location: 404, Fibe, The Chambers,
- Samrat Chowk, Viman Nagar,
- Pune 411014.
- Experience: 0 – 4 years – Freshers are welcome
- Job Type: Full-time (On-site)
- Qualification – Graduation is Mandatory.
- Languages Required: Tamil / Telugu / Malayalam / Kannada (Any one is mandatory)
Key Responsibilities:
- 1. Manage post-sales merchant queries related to BNPL transactions, settlements, refunds, and reconciliation.
- 2. Support merchants via calls, email, chat and provide timely resolutions.
- 3. Assist merchants in understanding BNPL processes, dashboards, settlement cycles, and documentation.
- 4. Track open merchant tickets and ensure closure within defined SLAs.
- 5. Maintain accurate records of interactions and update system logs.
- 6. Ensure merchant satisfaction and provide a high-quality support
- experience.
For More Details & To Apply: Fibe is Hiring: Walk-In Drive – BNPL Support – Executive | Customer support | Pune
Note: Only shortlisted candidates will be contacted for the interview process.
