Help Desk Specialist Opportunity 2025 | GartnerΒ is scheduled to hire Help Desk Specialist. The working location is in Gurgaon. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Help Desk Specialist Opportunity 2025 | Gurgaon β Overview
| Job Role: | Help Desk Specialist |
| Company Name: | Gartner |
| Location: | Gurgaon |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description
Gartner is looking for a well-rounded and motivated Technical Support Specialist to join its HelpDesk (Tier 1) support team which is responsible for building Trust as an enabling Partner that Delivers World Class Customer Support Experience.
Skills Required:
- Good communication skills, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization.
- Working knowledge of Service Management Ticketing Tools like ServiceNow
- Working Knowledge of Contact Center and Chat Support
- Strong understanding of Windows Operating Systems, network concepts and troubleshooting, and VPN technologies.Β
- Capable of working 24 X 7 X 365 in a rotational shift environment
- Amazing problem-solving skills
- Ability to occasionally adjust work schedules to meet business needs.
- Ability to maintain Accurate technical knowledgebase, documentation, policies, and processes to a high level.
Responsibility:
- Act as the first point of contact for phone calls, chats, and Self-Service Tickets from internal associates regarding IT and facilities-related issues and queries.
- Log all phone calls, and chats, in our Ticketing tool, updating with relevant information, and escalating as necessary within SLAs and to Gartner standards.
- Maintain accurate up-to-date status on all tickets with proper follow-up data and documentation.
- Ensure that all associates have been properly communicated before closing a ticket request.
- Provide first-line troubleshooting and resolutions upon initial contact, using our internal knowledgebase & and various tools, and ensure we keep our First contact resolution as high as possible.
- Assist associates with installation, configuration, and ongoing usability of system hardware and Software.
How to Apply for Help Desk Specialist Opportunity 2025 | Bangalore
All interested and eligible candidates can apply for this position online using the following link as soon as possible.
