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Qualifications

Technical Skills:

• Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
• Knowledge of basic troubleshooting techniques.
• Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
• Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
• Backup and Recovery: Perform regular backups and restore operations.
• Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.

Soft Skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Customer-focused approach.

Certifications (Preferred): AWS Certified Cloud Practitioner

Job Description:

As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services

Key Responsibilities:

Incident Management:

• Receive and log incident tickets.
• Troubleshoot and resolve basic AWS-related issues.
• Escalate complex issues to higher-level support teams

Monitoring and Alerting:

• Monitor AWS environments for performance and availability issues.
• Respond to alerts and take corrective actions

Knowledge Base Management:

• Contribute to and maintain knowledge base articles.
• Document troubleshooting steps and solutions.

Customer Interaction:

• Communicate effectively with customers to understand their issues.
• Provide clear and concise explanations of technical issues.

Security:

• Adhere to security best practices and policies.
• Identify and report potential security threats.