Hexaware Technologies is hiring candidates for the role of Voice Process Executive / Sr Executive in Chennai, India. The complete details about this job opening are given below.
| Company :- | Hexaware Technologies |
| Job Role :β | Voice Process Executive / Sr Executive |
| Categories :- | Customer Support / BPO / Voice Process |
| Location :- | Chennai |
| Salary :- | As Per Company Standards |
| Last Date to Apply :β | ASAP |
Qualifications:-
- Any graduate (Bachelorβs degree); relevant diploma acceptable in some cases
- 0 to 4 years of experience in voice-based customer service or support
- Clear spoken English and good communication skills
- Comfortable with handling calls, understanding customer issues, and providing solutions
Skills Required:-
- Strong accent neutralisation and voice clarity
- Good listening skills and empathy
- Ability to follow scripts and escalation procedures
- Basic computer skills and data entry accuracy
- Patience, problem-solving mindset, and ability to handle pressure
- Flexible to work in rotational / night shifts if required
Responsibilities:-
- Handle inbound/outbound customer calls, address queries/issues, and ensure customer satisfaction
- Follow company SOPs, escalate unresolved issues to senior teams
- Document call logs, maintain call quality and performance metrics
- Meet daily/weekly KPIs: quality, call handling time, first call resolution etc.
- Assist in training and mentoring newer associates if Sr Executive levelΒ
Hexaware Technologies is Hiring Voice Process Executive | Chennai
Interested candidates can apply from the given below link.
Apply Link:-Β Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
