Infosys Walk-in Drive: International Voice Process Executive 2026:-
Infosys is conducting a Walk-in Drive for Freshers for the role of “International Voice Process Executive / International Service Desk – L1 Support” in Pune, Maharashtra. This is a good opportunity for graduates looking to start their career in IT support and international voice processes.
| Company :- | Infosys BPM Limited |
| Job Role :- | International Voice Process Executive / L1 Service Desk Support |
| Location :- | Pune, Maharashtra |
| Experience :- | Freshers / 0–1 Years |
| Salary :- | ₹2.6 LPA |
| Work Mode :- | Work From Office |
| Training Location :- | Mysore, Karnataka |
| Training Duration :- | 2 Months |
| Post-Training Location :- | Hinjewadi, Pune |
Walk-in Details:-
Walk-in Dates :-
- 12th August 2026
- 19th August 2026
- 26th August 2026
Time :- 10:00 AM – 1:00 PM
Venue :-
Infosys BPM Limited,
Ascendas International Tech Park SEZ, PH-III, Plot No. 18,
International Tech Park, Rajiv Gandhi Info Park,
MIDC, Phase III, Hinjewadi, Pune – 411057
Contact Person :- Simran HR
Role Overview:-
As an International Voice Process Executive / L1 Service Desk Support, you will provide technical support to international clients through phone and ticketing systems. You will troubleshoot basic technical issues, manage service requests, and collaborate with internal teams to resolve complex problems.
Educational Requirements:-
- Any Graduate
- B.Tech / B.E. – Any Specialization
- Bachelor’s Degree in any relevant discipline
Important: Candidates should have their original marksheets and provisional/degree certificate available.
Key Skills:-
Technical Skills
- Basic Technical Support
- IT Service Desk
- Microsoft Office 365
- Ticketing Tools
- Basic Troubleshooting
- Incident Management
- Technical Documentation
Communication Skills
- Excellent English communication
- Strong verbal and written communication
- Customer handling skills
- Active listening
Soft Skills
- Problem-solving ability
- Customer-focused approach
- Team collaboration
- Willingness to learn
- Ability to work in a professional environment
Roles & Responsibilities:-
- Provide timely L1 technical support to international clients through phone
- Handle international voice-based customer queries
- Create and manage tickets using ticketing tools
- Troubleshoot basic technical issues
- Collaborate with internal teams for complex technical issues
- Follow established service desk procedures
- Maintain technical documentation and knowledge-base articles
- Analyze customer feedback and suggest process improvements
- Ensure timely and effective issue resolution
Training Details:-
- Training Duration: 2 Months
- Training Location: Mysore, Karnataka
- Training: Paid
- Accommodation: Provided by the company within the campus
- Post Training: Work location will be Infosys Phase II & III, Hinjewadi, Pune
Infosys Walk-in Drive: International Voice Process Executive 2026 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
