Accenture Recruitment Drive 2025 :-
Accenture is hiring candidates for the role of Customer Service Associate for the Bengaluru, India locations. The complete details about Accenture Recruitment Drive 2025 are as follows.
| Company Name:- | Accenture |
| Required Education: | Any Graduation |
| Required Skills: | Retirement Solutions – Customer Service Good typing skill and attention to detail. Good working knowledge of MS Excel |
| Business Area: | Customer Service |
| Job ID: | AIOC-S01575101 |
Qualifications
- Graduate (mandatory), preferably from commerce background
- Experience in the US retirement industry.
- Flexible to work in US Shifts (Across time zones based on business requirement) is a must.
- Good verbal & written communication skills in English
- Good typing skill and attention to detail.
- Good working knowledge of MS Excel
- Good time management skills
- Ability to work independently
What would you do?
- US Retirement Services domain – Defined Contributions – Institutional Services · Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)
- US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.
- Knowledge of handling Participant Census data.
- US Retirement Services domain – Defined Contributions – Institutional Services
- Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)
- US Retirement Middle Office / Plan Level docReview and updates plan configuration fields.
- Good Attention to detail with research and timely resolution ability.
- Ability to work in centers of excellence model.
- Excellent written communication skills
- ASPPA Certified (Preferred) · CRPS (Preferred)
Job Description:
- The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.
- Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.
- Respond to client service needs and own end to end identified tasks through a centralized service model.
- Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,
- Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products.
- Submits and tracks service request work items appropriately in partnership with business partners.
Skills Required
Roles & Responsibilities:
- Assist Client Facing personnel on middle office and back-office activities.
- Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations
- Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.
- Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.
- Assist clients in correction of any plan / participant level data issues.
- Co-ordinate between client facing and operations teams to resolve client issues/escalations.
Accenture Recruitment Drive 2025 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
