Accenture Recruitment Drive 2025 | Any Graduation – Service Desk

Qualifications

• Qualifications: Any Graduation
• Years of Experience: 0 to 1 years
• Skill required: Social – Service Desk Non-Voice Support
• Good comms skills
• Basic Analytical skills
• Flexible with Rotational shifts
• Good knowledge of Social Media platforms

Job Description & Responsibilities: 

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here

• This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
• The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.