Accenture Recruitment Drive 2024 | Trust & Safety New Associate

Qualifications

• Qualifications: Any Graduation
• Years of Experience: 0 to 1 years
• Skill required: User – Generated Content Moderation – Content Moderation
• Language – Ability: English – Proficient

The following skills are required to perform this role-

• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Basic internet research skills
• Excellent comprehension, communication (verbal, written), and ENGLISH skills, required to interpret content.
• Be a team player and value cohesiveness
• Be flexible to cater to changing business needs in a fast-paced environment
• Be aware of social trends, political situations, current affairs etc.

Job Description (What would you do?):

• Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious).
• Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities.
• Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
• Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. As an Agent, you are responsible to • Review content- user profiles, videos, texts, images etc • Investigate and apply client policies • Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic nature

Roles and Responsibilities:

Your role requires following responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guideline
• Stay up to date with any changes on policies/process
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
• Engage in the well-being activities
• Meet desired efficiency established by business