Accenture Recruitment 2024 :-
Accenture is hiring candidates for the role of Customer Service Associate for the Bangalore, Karnataka, India locations. The complete details about Accenture Recruitment 2024 are as follows.
| Company Name:- | Accenture |
| Required Education: | Any Graduation |
| Required Experience: | 1 to 3 years |
| Required Skills: | Candidates are required to have excellent communication skills Functional knowledge of using CRM solution and MS Excel Typing speed (Speed – 25 words per minute – 85% accuracy) |
| Salary Range: | 6 LPA – 8 LPA |
| Job Category: | Omnichannel – Customer Service |
| Job Number: | AIOC-S01544584 |
| Job Type: | Full time |
Qualifications
- Candidates are required to have excellent communication skills – written and verbal with absence of mother tongue influence •
- Strong Comprehension skills are key on this project.
- Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner
- Willingness to work mainly US shifts in a 24/7 environment with shift rotations
- Prior Voice Experience Mandatory. Preferably US Process (Telecom)
- Ability to multitask and work with multiple tools to provide the best resolution
- Functional knowledge of using CRM solution and MS Excel
- Domain knowledge of US Customer Service, preferably Telecom industry
- Job requires the candidate to be confident, probe for responses and empathize with customers.
- Needs to be customer centric with strong conversational skills
- Typing speed (Speed – 25 words per minute – 85% accuracy)
- Sales/Retention/Tech experience would be an added advantage (International BPO Customer Service: Voice – Preferably US customer service / US Telecom)
- Proficient in spoken English, Comprehension skills
- Ability to Multitask
- Sales/Retention experience will be an added advantage.
Skills Required:
- Should have good command over Grammar and be able to probe well & comprehend
- Should possess willingness to help the customers by taking ownership
- Ability to present solution to the customer and add value on calls
- Should be able to summarize the conversation while providing the resolution
- Ability to work in a dynamic and innovative environment by contributing towards ideation for the project
What would you do?
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA s.
- Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
- It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
Skills Required
Roles and Responsibilities:
- Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
- Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
- Maintain customer records by updating account information
- Ability to think out of the box
Accenture Recruitment 2024 Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
