Amazon Is Hiring Cloud Support Associate :-
Amazon is hiring candidates for the role of Cloud Support Associate for the Hyderabad/ Bangalore/ Chennai/ Mumbai/ Gurugram locations. The complete details about Amazon Is Hiring Cloud Support Associate are as follows.
| Company Name:- | Amazon |
| Required Education: | Graduation |
| Required Experience: | 0-1 years |
| Salary Range | Upto 7 LPA – 12 LPA |
| Job Function: | Cloud Support |
| Department: | Operations, IT, & Support Engineering |
Qualifications
Basic Qualifications:
- 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Troubleshooting / Support experience
- Excellent oral and written communication skills
Preferred Qualifications:
- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Strong customer focus & multi-tasking skills
- Exposure to Cloud computing
Roles & Responsibilities:-
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon teams in India to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
First and foremost this is a customer support role – in The Cloud
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat.
- You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
- Career development: Amazon promote advancement opportunities across the organization to help you meet your career goals.
- Training: Amazon have training programs to help you develop the skills required to be successful in your role.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
Skills Required
About the team:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. Amazon pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth:
Amazon is continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance:
Amazon value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why Amazon strive for flexibility as part of our working culture. When Amazon feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Amazon Is Hiring Cloud Support Associate Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
