Amazon Off Campus Recruitment

Qualifications

Required Qualification & Skills:-

Basic Qualifications:

• Bachelor’s Degree
• 0-4 years of work experience
• Good expertise with Microsoft Office, including Outlook, Word, and Excel
• Exceptional analytical, logical and data gathering skills
• Excellent communication and comprehension skills
• Excellent problem-solving skills

Preferred Qualifications:

• Experience in a production environment and proven track record of achieving productivity and quality targets
• Previous experience in a contact center environment
• Experience in problem solving, including the ability to recognize non-obvious patterns
• Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
• Ability to maintain high levels of confidentiality and data security standards.
• A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
• A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
• Clear oral and written communication skills.
• Experience with fraud or risk investigations.
• Experience in payments & banking domain.
• Demonstrated positive, results oriented attitude.
• Excellent team player capable of learning and sharing knowledge in a team environment

Key Job Responsibilities:-

• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
• Achieving weekly productivity and quality targets.
• Consistently improving Seller experience