Amazon Work From Home Opportunity | Associate – Fresher / Experienced

Qualifications

• Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English
• Technical (Computers & Internet) savvy is required.
• Committed Selling Partner advocate, drive process & tool improvements.
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Embrace constant change with flexibility and good grace.
• Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
• Demonstrates effective communication, composure, and professional attitude
• Exemplary performance record, particularly with regard to quality & productivity
• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
• Preferred Qualifications:
• –> Experience within a customer service environment preferred. Desire to expand skills into new areas.
• –> Business acumen in areas of e-commerce and retail.

Roles & Responsibilities:-

• Demonstrates effective, clear and professional written and oral communication in English Language.
• Ability to handle inbound and outbound calls along with email support in English Language,
• Candidates should be living or willing to relocate to Chennai and work remotely within the City limits.
• Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.
• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions.