Amdocs Hiring IT Professional – Fresher:-

Amdocs is hiring candidates for the role of IT Professional – Windows /OS – Fresher for the Pune, Maharashtra, India location. The complete details about Amdocs Hiring IT Professional – Fresher are as follows.

  • Job Position: IT Professional - Windows /OS - Fresher
  • Job Location: Pune, Maharashtra, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID: 184078
  • Education Level: Graduation


  • B.E/ IT /Computer Science  or related stream – (60% throught out academics)2023 Passout  – Fulltim
  • Must have minimum 0 – 6 months – technical support experience
  • Excellent communication skills
  • Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM
  • Excellent knowledge of PC & laptop hardware
  • Expert knowledge of Windows7, Windows 10 operating system.&  Mac OS
  • Intermediate knowledge of Windows Exchange messaging system
  • Intermediate knowledge of backup systems like OneDrive, Druva.
  • Intermediate knowledge of O365.

Preferred Skills/ Domain Knowledge:

  • Windows System Administration. (Windows 7, Windows 10)
  • PC/Laptop support
  • Hardware knowledge of laptop, Desktop, printer
  • Good knowledge of MS suite of products like MS 365
  • Excel knowledge for reporting.

Required Behavioral Competencies:

  • Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise
  • Good collaboration skills to achieve the stated objectives
  • Excellent English communication skills
  • Patient with customers
  • Have an ownership mentality to resolve issues on own or with the help of others
  • Be a self-starter and the work minimal remote assistance
  • Come up with ideas, solutions to implement new services to enhance customer satisfaction

Roles & Responsibilities:-

  • Provide support to Amdocs internal users for IT related support
  • Knowledge to support various Desktop and Laptop models available in Amdocs
  • Image Amdocs Laptops and desktops with the Amdocs image
  • Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
  • Knowledge to support windows related issues escalated by Remote Support
  • Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
  • Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA
  • Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
  • Support meeting/conference room IT infrastructure
  • Vendor management – Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
  • Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
  • Need to be on call after office hours and during weekends for any major disruptions in IT Service
  • Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
  • Collaborate effectively and closely with end users, IT stakeholders

Skills Required

Amdocs Hiring IT Professional – Fresher Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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