Amdocs Hiring IT Professional – Fresher:-
Amdocs is hiring candidates for the role of IT Professional – Windows /OS – Fresher for the Pune, Maharashtra, India location. The complete details about Amdocs Hiring IT Professional – Fresher are as follows.
Qualifications
- B.E/B.tech/MCA IT /Computer Science or related stream – (60% throught out academics)2023 Passout – Fulltim
- Must have minimum 0 – 6 months – technical support experience
- Excellent communication skills
- Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM
- Excellent knowledge of PC & laptop hardware
- Expert knowledge of Windows7, Windows 10 operating system.& Mac OS
- Intermediate knowledge of Windows Exchange messaging system
- Intermediate knowledge of backup systems like OneDrive, Druva.
- Intermediate knowledge of O365.
Preferred Skills/ Domain Knowledge:
- Windows System Administration. (Windows 7, Windows 10)
- PC/Laptop support
- Hardware knowledge of laptop, Desktop, printer
- Good knowledge of MS suite of products like MS 365
- Excel knowledge for reporting.
Required Behavioral Competencies:
- Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise
- Good collaboration skills to achieve the stated objectives
- Excellent English communication skills
- Patient with customers
- Have an ownership mentality to resolve issues on own or with the help of others
- Be a self-starter and the work minimal remote assistance
- Come up with ideas, solutions to implement new services to enhance customer satisfaction
Roles & Responsibilities:-
- Provide support to Amdocs internal users for IT related support
- Knowledge to support various Desktop and Laptop models available in Amdocs
- Image Amdocs Laptops and desktops with the Amdocs image
- Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
- Knowledge to support windows related issues escalated by Remote Support
- Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
- Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA
- Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
- Support meeting/conference room IT infrastructure
- Vendor management – Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
- Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
- Need to be on call after office hours and during weekends for any major disruptions in IT Service
- Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
- Collaborate effectively and closely with end users, IT stakeholders
Skills Required
Amdocs Hiring IT Professional – Fresher Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
