Join Barclays! As Specialist Customer Care Support :-
Barclays is hiring candidates for the role of Specialist Customer Care Support for the Noida, India locations. The complete details about Join Barclays! As Specialist Customer Care Support are as follows.
| Company Name:- | Barclays |
| Required Education: | Graduate/Post-Graduate |
| Required Skills: | Experience of working in BPO/KPO MS Office Applications (preferably, Excel, word & PowerPoint) |
| Area of Expertise: | Banking Operations |
| Business Area: | India COO Customer Care BUK |
| Contract: | Permanent |
| Reference Code: | JR-0000036028 |
Qualifications
To thrive in this role, you’ll need some previous experience in:
- 0-24 months of relevant experience
- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
- Experience of working in BPO/KPO
- Flexibility in hours of work and ability to work changing shifts patterns
- Effective communication, including questioning skills
- Ability to work independently or as part of a team
- Achieving high standards and delivering results with accuracy and attention to detail
- MS Office Applications (preferably, Excel, word & PowerPoint)
- Risk awareness
- Min Typing speed of 20-25 wpm & 80% accuracy in the test
- Excellent analytical skills and an ability to solve issues
You may be assessed on key essential skills relevant for success in role, such as risk and controls, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Purpose of the Role:
To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests.
Accountabilities:
- Support the provision of customer service through various communication channels including chat, email and phone.
- Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Skills Required
Analyst Expectations
- To meet the needs of stakeholders/ customers through operational excellence and customer service
- Perform prescribed activities in a timely manner and to a high standard
- No people leadership roles at this grade.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
Join Barclays! As Specialist Customer Care Support Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
