BT Group Recruitment Drive :-
BT Group is hiring candidates for the role of Trainee Associate Engineer – MID for the Gurugram, India locations. The complete details about BT Group Recruitment Drive are as follows.
| Company Name:- | BT Group |
| Required Education: | Graduation |
| Required Skills: | Troubleshooting Customer Service Service Delivery Escalation Management |
| Function: | Business Services & Operations |
Qualifications
The skills you’ll need:
- Troubleshooting
- Customer Service
- Service Delivery
- Escalation Management
- Health & Safety
- Issue Resolution
- Continuous Improvement
- Commercial Acumen
- Data Analysis
- KPI/Metric Monitoring
- Technical Support
- Decision Making
- Incident Management
- Growth Mindset
- Quality Assurance
- Process Design
- Inclusive Leadership
Job Description & Responsibilities:
The Engineering Enablement Advisor 2 supports the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel assists activities and programs that enhance the organisation’s customer facing engineering capabilities.
- Supports the delivery of continuous assessments across a specified area of the organisation’s field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.
- Supports the deployment of tools that enable engineering teams to continue building and innovating.
- Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery.
- Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
- Undertakes the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets.
- Follows roadmaps for engineering capability, maturity, health and status updates ensuring the function’s vision aligns with group strategy.
- Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.
Skills Required
Leadership standards Looking in:
Leading inclusively and Safely: I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes: I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer: I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy: I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset: I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future: I build diverse future-ready teams where all individuals can be at their best.
BT Group Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
